This Privacy Policy applies to the personal data we collect and process in the courseof our business.
Personal Data is any information (including opinions and intentions) which relates toan identified or Identifiable Natural Person. Personal Data is subject to certain legalsafeguards and other regulations, which impose restrictions on how organizationsmay process Personal Data.
It is relevant for visitors to our Website and/or subscribers of our services withregards to the information they shared and/or collected in Collect Group Holdings CYLtd(hereafter “Collect Group”)- leading Fintech company that specialized indeveloping cutting-edge Customer Relationship Management System ( CRM),situated at https://collect-group.com/
It only pertains to our online activities. Information gathered offline or from sourcesother than this website is not covered by this policy. The privacy of our clients is atop priority at Collect-Group Holdings CY Ltd and we are committed to protect it.
Please read this Privacy Policy carefully. We recommend that you print off a copy ofthis Privacy Policy and any future versions in force from time to time for your records.
Please get in touch with us if you have any more inquiries or need more detailsabout our privacy policy
These definitions should help you understand this Privacy Policy
“Personal Data” or “Personal Information” means any information that identifies or can be used to identify an individual, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, occupation, work performance data, gender or other demographic information.
“Processing” of Personal Information means any operation or set of operations which is performed upon Personal Information, whether or not by automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure or dissemination, and erasure or destruction.
“Controller” means a person or organization which, alone or jointly with others, determines the purposes and means of the processing of Personal Information.
“Customers” means a person or organization that is authorized to use the Collect Group.
“Website” or “Collect Group” or “us” or “we” means Collect -Group Holdings CY Ltd, a company incorporated in the Republic of Cyprus, with registration number HE417482, having its registered address 13 Thessalonikis str., 3025, Limassol, Cyprus.
By using our website and/or subscribing for our services you hereby consent to our Privacy Policy and agree to its terms.
The categories of information that Collect Group collects and records as well as how we use it are detailed in this Privacy Policy document.
4.1 Information You Provide to Collect Group
When you interact with us via our website or use the Subscription Service, we may collect Personal Data and other information from you, as further described below.
4.1.1 When You Visit Our Website
We collect Personal Data from you when you submit web forms or interact with our website, for example by subscribing to one of our services or requesting customer support. We may ask for your email address, first and last name. You are free to explore some of our websites without providing any Personal Data about yourself.
4.1.2 Account and User Information
We collect Personal Data when you sign-up for a Collect Group account, create or modify user information, set preferences, or provide any other related information to access or utilize our Subscription Service.
4.1.3 Payment Information
We collect payment and billing information when you register for paid products or services. For example, we may ask you to provide a billing address, or a billing contact for your Collect Group account. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy.
4.1.4 Customers may also provide payment information, such as a credit card number or bank account numbers, when purchasing products or services. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.
4.2 Information We Process on Behalf of Customers When They Use the Subscription Service
Our product, or the Subscription Service, allows our customers to create and share marketing, sales and customer service content. When customers use our product, they may process Personal Data such as first and last name, email address, physical address, phone number, or other information about you.
We generally store and process information about and on behalf of our customers on our servers as a processor (or service provider) based on a customer’s instructions Each customer controls and is responsible for the information they process using the Subscription Service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to Collect Group for processing purposes.
If you have questions about the Personal Data we process on behalf of a customer, please contact the customer directly and refer to their policies.
4.3 Information We Collect and Process When You Use the Subscription Service
4.3.1 Usage Data
We collect usage data when you or your users in your Collect Group account interact with the Subscription Service. Usage data includes metrics and information regarding your use and interaction with the Subscription Service such as what product features you use the most, when an object (like a ticket) is opened and closed, and how often certain features (like workflows) are triggered in your account.
4.3.3 Third Party Integrations
You may connect third party integrations to your Collect Group account, which may ask for certain permissions to access data or send information to your Collect Group account. It is your responsibility to review any third party integrations you authorize. We may collect information about what types of integrations you use in your Collect Group account.
Any permission(s) granted by you, grants these third parties access to your data, which may include (but is not limited to) granting third party applications access to view, store, and modify your Collect Group account data. We are not responsible for the practices of third party integrations, so please carefully review the permissions you grant to third party applications
4.4 Information We Collect From Other Sources
4.4.1 Collect Group Partners
We may receive information about you, or Users of your Collect Group Account (if applicable), from our global network of partners. We may receive this data through a number of ways, including through our deal and lead registration processes.
4.4.2 Third Parties
We may receive information from third party service providers, from related companies, and from our business and solution partners.
4.4.3 Personal Data from Different Sources
We may collect Personal Data about you from other sources, such as third party providers and publicly available sources (like social media platforms). This may include physical mail addresses, job titles, email addresses, phone numbers, IP addresses, and social media profiles. This helps us to update and improve our products, services, and records, identify new customers, create more personalized advertising, suggest products and services that may interest you, deliver personalized communications, and promote events.
4.4.4 Other Collect Group Companies and Affiliates
We may receive information about you from other companies that are owned or operated by Collect Group.
Collect Group acts in different ways when processing data:
5.1 Collect Group acts as a controller of your personal data when you sign up for our products and services and/or visit our website. We use this data for a variety of purposes, including to provide our products and services to you, contact you about relevant content, and improve and promote our products and services.
5.2Collect Group acts as a processor when our customers use our products and services to collect and process personal data in connection with their sales, marketing, and other business activities. In this case, we act as a processor (or service provider) on behalf of our customers (who are controllers of personal data).
5.3 Collect Group also acts as a controller when we collect and process personal data about individuals in their professional capacity, and make that information available to customers for their own sales, marketing, and other business activities. This includes personal data we may collect indirectly about you, such as from publicly available sources, our customers, or other third parties. For more information see the “What Information We Collect and Process” section
For the purposes of this Privacy Policy "Personal Data" means any information relating to an identified or identifiable individual
6.1 To Communicate with You About the Product and Services
We use the account information you provide to Collect Group when signing up for our products and services, to send you transactional emails or in-app notification about billing, account management, and other administrative matters.
We use your information to provide customer support, such as resolving technical issues you encounter and analyzing product outages or bugs.
6.2 To Provide the Subscription Service
We use your account information and Customer Data to provide the product and services to you. For example, we use the email address you provide when signing up for the product to create your user account, and we use your payment information to process payments for paid use of the Subscription Service. We also use this information to authenticate you when you log in and to provide customer support.
6.3 To Improve and Develop Our Product and Services
We use professional data and usage data about how you or your users interact with our product and services to develop and improve our products and services. For example, we use usage data to assess trends and usage across the product to help us determine what new features or integrations our users may be interested in.
We may publish data about how our product and services are being used across our customer base. When we share statistical information externally in this way, the data will be aggregated and we will not identify individual users or customers. For example, we may publish blog posts on trends or insights into how users are interacting with our product.
6.4 To Secure and Protect our Product and Collect Group Users
We use your account information to investigate and help prevent security incidents. We may also use this information to meet legal requirements. We use your information to verify user accounts, new product sign-ups, and to detect and prevent product abuse.
We use log files to provide general statistics regarding use of the websites by you, including how you use our websites, what country you are logging in from (for analytics, export control and regulatory purposes) and to help improve the navigation experience. Your IP addresses are also collected and logged for security and debugging purposes, for example to track access patterns, investigate security events and incidents. For these purposes we associate automatically-collected data to other personal data provided by you such as name, email address, address, and phone number.
6.5 To Market and Promote the Subscription Service
We use Personal Data to advertise, market, and promote our products, services, and other offerings. For example, we use information like your email or physical address to send information or Collect Group content to you we think may be of interest to you, including by post, email, or other means. We may also send you marketing communications relating to our business.
You may opt out of receiving this promotional content by following the instructions contained in each communication that we send to you. If you unsubscribe from our marketing lists, we will continue to contact you regarding administrative matters, and to respond to your requests.
Where required by law, we will only send marketing communications with your consent. Otherwise, we will market and advertise our products and services on the basis of our legitimate business interests.
We may use information collected from third party service providers and other sources in combination with other information we collect through other means described in this Privacy Policy for the purposes of providing you with updates and improved services, personalized communications, event promotion, and to otherwise improve the user experience.
6.6 Other Purposes if We Obtain Your Consent
We may use your data for other purposes when you give us consent to do so.
6.7 Legal Basis for Processing Personal Data
Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it. However, we will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you.
If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
6.8 Legal Basis for Processing Personal Data
Collect Group complies with Data Privacy and Security Law of the European Union - General Data Protection Regulations ( GDPR) that was put on effect on 25th May 2018, which has been implemented into Cypriot law by virtue of Law 125(I) of 2018 Providing For The Protection of Natural Persons with regard to the Processing of Personal Data and for the free movement of such data of 2018 and it is under the supervising of the Commissioner authority responsible for monitoring the implementation of Regulation (EU) 2016/679 (GDPR) and other laws aiming at the protection of individuals with regards to the processing of their personal data.
Our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it. However, we will normally collect Personal Data from you only where we have your consent to do so, where we need the Personal Data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Data from you.
If we ask you to provide Personal Data to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data). Similarly, if we collect and use your Personal Data in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
7.1 Service Providers
We may share Personal Data with our third party service providers to support our website, products, and services. For example, we use service providers for data hosting, application development, marketing, sales support and customer support. We may need to share your information with service providers to provide information about products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis on your use of the Subscription Service or interactions on our websites, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information in this way, we explicitly require the third party service providers to acknowledge and adhere to our privacy and data protection policies and standards.
7.2 Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Collect Group on the websites and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Data, and choices you may have regarding your Personal Data.
7.3 Compelled Disclosure
We reserve the right to use or disclose your Personal Data if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process. If you use the Subscription Service, Customer Data is considered Confidential Information.
7.4 Collect Group, Other Companies, and Affiliates
We may share your Personal Data with our current and future Affiliates, subsidiaries, and other entities under common control and ownership to the extent necessary to fulfill your request or for other purposes permitted under this Privacy Policy.
7.5 Collect Group Customers in Connection with Our Enrichment Products
We may share Personal Data about individuals in our commercial dataset with our customers that use our enrichment products. Customers may use this information for their sales and marketing activities. We rely on our legitimate interests, as well as those of our customers, to collect and share data for the purposes listed. Collect Group’s and our customers’ legitimate interests are not more important than your privacy rights, and we process your data on the basis that people would expect their work-related data to be shared in this way.
8.1 International Transfers within the Collect Group
To facilitate our global operations, we may transfer information that may include Personal Data to other Collect Group Affiliates who act as subprocessors, where we have operations for the purposes described in this policy.
This Privacy Policy will apply even if we transfer Personal Data to other countries. We have taken appropriate safeguards to require that your Personal Data will remain protected wherever it is transferred. When we share Personal Data of individuals in the European Economic Area ("EEA"), Switzerland or the United Kingdom ("UK") within and among Collect Group’s Affiliates, we rely upon the the Standard Contractual Clauses (approved by the European Commission and Swiss authorities) and UK Addendum to the Standard Contractual Clauses (approved by the UK authorities) where required.
8.2 International Transfers to Third Parties
Some of the third parties described in this Privacy Policy, which provide services to us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When we share Personal Data of individuals in the EEA, Switzerland or UK with third parties, we use a variety of legal mechanisms to safeguard the transfer including the European Commission-approved Data Privacy Framework Standard Contractual Clauses, as well as additional safeguards where appropriate. For transfers to or from the United Kingdom, we make use of the UK Addendum.
9.1 Data Storage and Security
We use a variety of security technologies and procedures to help protect your Personal Data from unauthorized access, use or disclosure. We secure the Personal Data you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Data is protected using appropriate physical, technical and organizational measures.
9.2 Retention of Personal Data
How long we keep information we collect about you depends on the type of information and how we collect and store it. After a reasonable period of time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Data that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Data, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Data and isolate it from any further processing until deletion is possible.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Collect Group account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
10.1 Cookies
When you visit our websites, sign up for a Collect Group account or request more information about Collect Group, we collect information automatically using tracking technologies, like cookies and tracking pixels
Collect Group may use cookies or similar technologies to analyze trends, administer the website, monitor how visitors navigate around the websites, and to gather demographic information about our user base as a whole.
11.1 Personal Data Requests
Depending on your location and applicable laws, you may have the following data protection rights:
11.1.1Access, Correction or Deletion. You can request access, correction, updates or deletion of your Personal Data.
11.1.2.Objection or Restriction. You can object to our processing of your Personal Data, ask us to restrict processing of your Personal Data or request portability of your Personal Data.
11.1.3.Withdraw Consent. If we have collected and processed your Personal Data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Data conducted in reliance on lawful processing grounds other than consent.
To exercise any of these rights:
for Collect Group, including our website and products or services, please contact us at contact@collect-group.com
Please note that to protect Personal Data, we may verify your identity by a method appropriate to the type of request you are making. Depending on where you reside, you may be entitled to empower an “authorized agent” to submit requests on your behalf. We will require authorized agents to confirm their identity and authority, in accordance with applicable laws. You are entitled to exercise the rights described above free from discrimination.
We will respond to your request to change, correct, or delete your data within a reasonable timeframe and notify you of the action we have taken. In some instances, your rights may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a service you have requested, or our ability to comply with our legal obligations and enforce our legal rights. Depending on your location, and applicable laws, you may have the right to complain to a data protection authority about our collection and use of your Personal Data.
If you are a customer, prospect that uses our Subscription Service and would like to access, correct, amend or delete your data controlled by the customer, please contact the relevant customer directly. Collect Group acts as a processor for our customers in most cases and will work with our customers to fulfill these requests when applicable.
12.1 Information About Children
The websites, product and services are not intended for or targeted at children under 18, and we do not knowingly or intentionally collect Personal Data about children under 18. If you believe that we have collected Personal Data about a child under 18, please contact us, so that we may delete the information.
12. CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, or if you have a disability and need to access this notice in a different format, contact us on contact@collect-group.com or you may also contact us by postal mail at:
Legal Department Thessalonikis 13 str., 3025, Limassol, Cyprus
